FAQ

Here are some of the more commonly asked questions we receive.

Q. How do I make an order?

A. Just click on the product of your choice, add it to your cart. This will take you to your shopping cart, where quantities can also be changed. Then click 'checkout' to fill out your credit card details, to pay for your chosen items.

Q. How do I pay for my order? Is it safe to use my credit card?

A. When you checkout you are directed to Shopify secure payment gateway where you can enter your details safely.

Q. How much does shipping cost?

A. Checkout has all the delivery options currently available including our standard nationwide rate of $6.00 and standard nationwide rural at $10.00.

Q. What if my order is wrong, lost or damaged?

A. We will always do our best to make sure our customers are happy. Please see check out our Terms, or contact us to discuss any problems directly. Please email Shane at hello@celltown.co.nz as we treat every enquiry different, depending on the situation.